I have been travelling since Croatia, London, Porto Alegre, and now Mexico.
I got to MX City yesterday, and tried to buy a microsim card for my Siii galaxy. First, the lady tried to insert a normal simcard, then changed to a micro one. Then, the microsim card would not be recognyzed by my phone. By then, I already paid and signed some papers, in the total of 580 MX Pesos. I was asked if the phone would be unlocked, I said yes. Several attempts, to no avail. Then, I tried another old microsim card I have used in Brazil, the crad was recognyzed, but no service (obviously, I am not in Brazil). Then the lady tried the local simcard in another new device, and it worked. So, on one side, they were saying the problem was in the phone. On the other side, I was saying the problem was on the physical dimensions of the card. BTW, I am an electronics engineer, so I am far more knowledgeable then them. They finnaly gave up, saying it was the phone's problem. Here, I asked them to sell me another simcard, as I was sure the phone was okay. the idea was to make another simcard work on the phone and transfer the balance to the second microsim card (the third they would be opening). They said it could not be done (???). I went home with an unserviceable microsim card. After lunch, I decided to go to a local competitor (Tellcell), to check the phone. Turns out I was right, so I bought a microsim card and charged it with credit. Today, I went back to the first shop, iusacell, to get my money back. No avail. The lady kept trying to make the simcard work, to no avail, finnaly giving up, saying they could not do anything or return the money. I asked the contacts of the management, complaints section, but they just forward me to an 1800 number, which starts by asking me the digits of my simcard number... I HAVE A SIMCARD FROM A COMPETITOR, THAT IS WORKING!!!... On the website, no chance of complaining or contacting anyone!!!
DO NOT BUY ANYTHING FROM IUSACELL, THEY ARE SCAMMERS.
Monetary Loss: $580.